I need some advice and you all are the most sage and impartial audience I could ask for.
Rowan is involved with Early Intervention services with our state’s program. Due to her clefts, Agenesis of the Corpus Callosum, low birth weight, etc., she qualifies for services until the age of 3. These services right now include weekly physical therapy and twice monthly occupational therapy. The therapists visit my home or my mother in law’s house to work with Rowan.
These services are state funded, so they come with a nominal fee. We pay five dollars per month for these services. I am admitting fault right now that I often forget to send in the payments every month. I usually pay every other month $10 or $15 because I think it is ridiculous to spend nearly 50 cents on a stamp for a five dollar payment. As such, I forgot to send the payment before Christmas and it was late. Last Wednesday I got a call from the case manager for these services stating that if my payment was not received by Friday, they would suspend Rowan’s services. Fair enough, I’m the idiot who forgot to mail the payment. I dropped it in the mail that day, it was set to arrive on Friday. Friday morning the case manager called me back and said that they hadn’t received payment and she was suspending services. I asked why, since the business day wasn’t over. She told me it was already done. I didn’t argue, what’s done is done. I called the Central Finance office and they said that payments would post by 2pm. I called the CM back and asked her to check after 2pm and restore services. I was in contact with the CM that evening and she never said that they payment was received. I expressed my frustration. First thing Monday morning, I called Central Finance who confirmed that my payment was received on Friday. When I contacted the CM, she indicated that everything had been restored automatically. Great, everything is OK.
Rowan has a standing appointment on Tuesdays with her PT at 1pm. Yesterday on my lunch break, I had a text from the PT saying that she had scheduled someone else in Rowan’s spot because she had been notified that services were suspended. PT waited until the day of the therapy appointment to say anything. She also said that she received an email at 8:30 am on Tuesday that services were restored. I texted her back and said that I did not appreciate the short notice, especially when situation was resolved on Friday. The PT put it back on the CM that she was not notified properly. This was especially irritating to me since I have not had a good relationship with the PT lately, but that’s a story for another day.
Long story short, I forgot to pay my bill. Got the payment for the services to them by the date they requested, they discontinued my daughter’s services anyway. I contacted them to make sure that everything was set back up. I was assured that everything was ok. Rowan did not get therapy because of what seems to be a communication error. I’m beyond frustrated. I know that I messed up because I didn’t send the payment on time, but I don’t feel that the therapist should have filled her time slot.
Am I overreacting? Or do I have a real reason to be irritated? I feel like someone (other than me, I take responsibility for my action) dropped the ball and there should not have been any reason for interruption to Rowan’s therapy schedule.